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Shipping, Return & Cancelation
The Log Home Shoppe and The Woodworkers Shoppe currently ship to all continental lower USA states with our online shopping cart service, but you can always call a sales representative at 800-818-9971 for a shipping quote outside that area.
***For shipments to Hawaii, Alaska & Canada we ask that you call your order in as the online shipping calculator does not offer accurate real-time shipping costs to those destinations. We reserve the right to cancel orders placed online to those states or countries.***
***Canadian (Canada) customer purchases are all responsible for broker fees and all GST taxes in full***
We ship with Fed-Ex Home Ground delivery services for many of the smaller packages under 150 lbs. If your item or total of items are too large for these ground services to handle, we offer shipping through light truck freight delivery services with Fed-Ex Freightways at check-out.
All liquid stains/polyurethanes must be shipped by way of Fed-Ex Ground or Fed-Ex Freight services only (No Air Shipments) and usually ship in 0-3 days, most often the same business day. Please note, there are rare occasions out of our control, where our stain manufacturers run out of raw materials to produce their product which can cause delays. In those events where a stain item is on back-order, we will notify you immediately as soon as we are informed.
Caulking and Chinking ship 0-10 days, but most often same business day.
Lighting items are custom made and usually ship in 2-3 weeks. Some shipments may occur direct from the manufacturer to help expedite your order.
Freight Shipping (Light Truck - Fed-Ex Freight): Shipping is provided by Fed-Ex Freight-ways. Our company ships large quantities daily with our carriers and our huge discounts are passed on to you the customer! Each order, (outside of stain products), that is shipped by LTL Fed-Ex Freight will take about 1-1/2 to 2 weeks to be pulled, packaged & then shipped. You will be provided with a tracking number upon shipment of your order so that you'll be informed of when your shipment will be arriving.
Freight Shipments are by small enclosed semi-trucks, most residential deliveries will be to the end of your driveway at roadside. If your street/driveway is winding through the woods, not snow plowed or is inaccessible for the freight truck, your delivery might be to the nearest point of access. You can also set up off-loading with a local lumber yard in some cases. One last option is to pick your order up at the local Fed-Ex Terminal to have them load into your pick-up truck or trailer, for you to transport home.
Delivery to your location will require you to be able to off-load the material in a timely manner and would require that you have adequate/able bodies on-hand (2-3) to hand unload if a fork lift was not available at your delivery location. The drivers have many other destinations, so your cooperation is very helpful. The delivery service will also call to help set up a delivery time if you select "Residential Delivery" a day prior to your delivery.
Each driver is aware of the packages and the condition of each as you off-load. In the unlikely event that you notice any apparent damage, have the damages noted on the delivery receipt by the driver before he ever leaves and call The Log Home Shoppe/The Woodworkers Shoppe immediately to have your replacements sent out and to have the claim processed. You must do so within 10 days of receipt of the materials.
Our goal is to make your shopping experience easy, enjoyable and beneficial. Occasionally products need to be returned for one reason or another and we’d like to make that experience as convenient as possible.
Returning a Product Damaged in Shipping
We make every effort to assure that your items are packaged sufficiently and securely. Occasionally a product will become damaged during the shipping process. If this has occurred to your order, please contact our Internet Customer Service Department at 800-818-9971 or by e-mail at [email protected] within 5 days of receipt of your item to obtain a “Return Goods Authorization Number” (RGA#).
We will assist you in our return process. With Fed-Ex Ground deliveries, a call tag will need to be issued for the shipper to pick up the damaged merchandise. To help expedite the process, please keep the item in its original packaging and include the (RGA#) in your package. We will make every effort to return a new item back to you as soon as possible at no cost to the buyer.
Returning a Product for Other Reasons
We'll be glad to accept returns for other reasons provided the product is in perfect working order and is still in its original condition and container/packaging and you return it within 30 days of receipt. We will refund your cost, excluding the actual shipping & insurance fees incurred while shipping your package. Liquid stains/polyurethanes cannot be returned once the container has been opened. In order to process your return rapidly and correctly please follow the steps below:
a). Please call our Internet Sales Customer Service Department at 800-818-9971 (you may be greeted with, “Hello, this is The Woodworkers Shoppe”) and ask for Internet Sales Returns to receive a Return Goods Authorization Number (RGA#). Then, print out this page and fill all underlined entries and include it with your shipment. No refunds will be granted without a return authorization number or form.
b). Include a copy of your invoice showing your purchase.
c). Return the product to us via the original carrier and make sure that you insure your shipment back to us. For non-UPS/Fed-Ex items, please call our Customer Service number to arrange for return shipment.
All returns should be sent to:
The Log Home Shoppe
Attn: Returns Department
3308 N. Abbe Rd.
Comins, MI 48619
When we have received your return, we will credit your credit card or payment method used to make the purchase. You will be credited the full price of the product and any applicable tax less a 20% restocking fee. We will notify you via phone or E-mail of your refund.
Our return center cannot process exchanges. If you've found another item on our website you'd prefer, please place a separate order for the new item and return the unwanted one under the terms of our Return Policy.
Your credit card purchase is captured and charged the second that you place your order even though the item(s) that you purchased may not currently be in stock. A 5% fee will be charged for any canceled order. The purpose of this fee is to recover bank charge fees that we are assessed related to the transaction. This fee will not apply to any returned merchandise or merchandise that a customer receives in damaged condition. A restocking fee of 20% could be charged if shipping services or manufacturing processes have already occurred from the manufacturer to our facility.
Any product already shipped from our facility or a manufacturer's facility that is canceled after shipping has occured will have all shipping charges, plus any shipment cancelation or rerouting fees from the carrier applied to your return refund.
Thank you for your business!
Please call or e-mail us if we can be of further assistance.
Customer Service: 800-818-9971
Email: [email protected]